Refund policy

We hope you love your Lovey + Honey purchase! Because we are a small children’s boutique, please review our policy carefully before placing your order.

Preorders: All preorder sales are final. Preorder items are ordered specifically based on customer purchases and cannot be canceled, returned, or exchanged once the preorder closes. Estimated arrival and shipping dates are estimates and may change due to circumstances outside of our control.

In-Stock Items: We accept requests for exchange or store credit within 7 days of delivery or local pickup. Items must be unworn, unwashed, unused, and in their original condition with tags attached. We do not offer cash refunds for change of mind, sizing issues, or items that no longer fit.

Final Sale Items: Sale/clearance items, personalized or monogrammed items, and preorder items are final sale and cannot be returned or exchanged.

Damaged or Incorrect Items: Please inspect your order when you receive it. If an item arrives damaged, defective, or incorrect, contact us within 3 days of delivery or pickup with your order number and photos of the item. We will work with you to make it right.

Shipping Costs: Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Local Pickup: The same return and exchange guidelines apply to local pickup orders. The return window begins on the date the order is marked ready for pickup.

To request an exchange, store credit, or report an issue with an order, please contact Lovey + Honey through our Contact page before returning any merchandise.

Thank you for shopping small and supporting Lovey + Honey Children’s Boutique!